Returns & Refunds

All sales final

Because our pieces are pre-ordered in small batches just for you, all sales are final — we're unable to accept returns, exchanges, or cancellations once your order is placed. Please read each product's details (size, materials, and the 4–6 week pre-order lead time) carefully before ordering, and send us a note if anything is unclear. We're always happy to help before you order.

If something arrives wrong or damaged

That said, every order should reach you beautifully. If your piece arrives damaged or you receive something other than what you ordered, email goldenhourgemsboutique@gmail.com within 7 days of delivery with your order number and a photo of the piece. We'll arrange a replacement or a full refund — including shipping.

Pre-order timing

Pre-order pieces ship 4–6 weeks after your order is placed, and we'll keep you posted along the way. A delay in the post doesn't change the sale, but we'll always help you track your piece down — just reach out.

Questions?

Write to us any time at goldenhourgemsboutique@gmail.com — we read every note ourselves.